Refund policy
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Refund Policy for Eduspace Notes
At Eduspace Notes, we strive to ensure that our customers are fully satisfied with their purchases. However, we understand that there may be instances where a refund is necessary. Please review our refund policy outlined below for both digital and physical goods:
1. Digital Goods:
Eligibility for Refund:
- Refunds for digital goods are provided within 2 business days of the purchase date.
- Refunds are only applicable if the digital product has not been downloaded, accessed, or used in any way.
How to Request a Refund:
- To request a refund for a digital product, please contact our customer support team at 7425029643.
- Provide your order number and the reason for requesting a refund.
Refund Process:
- Once your refund request is received and approved, we will initiate the refund to your original method of payment.
- Refunds may take 2 business days to process and appear in your account, depending on your payment provider.
2. Physical Goods:
Eligibility for Refund:
- Refunds for physical goods are provided within 10 days of the purchase date.
- Refunds are only applicable if the physical product is damaged.
How to Request a Refund:
- To request a refund for a physical product, please contact our customer support team at 7425029643.
- Provide your order number, the name of the product, and the reason for requesting a refund.
Return Process:
- After your refund request is approved, we will provide instructions for returning the item.
- The customer is responsible for the return shipping costs unless the return is due to an error on our part.
Refund Process:
- Once the returned item is received and inspected, we will initiate the refund to your original method of payment.
- Refunds may take10 days to process and appear in your account, depending on your payment provider.
Exceptions:
- We reserve the right to refuse refunds for digital goods that have been downloaded or accessed.
- Refunds may not be applicable for certain sale or promotional items unless the product is defective or damaged upon arrival.
Contact Us: If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact our customer support team at 7425029643.
Please note that by making a purchase on Eduspace Notes, you agree to abide by the terms and conditions of our refund policy.
Eduspace notes reserves the right to update or modify this refund policy at any time without prior notice.